Last updated: October 24th, 2023
A Note to Users Outside the United States. IMI is based in the United States. The Site and Services are controlled and operated by us from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Site and Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.
A Note to California Residents. Please see our "Notice to California Residents" section related to your rights under the California Consumer Privacy Act ("CCPA").
A Note to European Economic Area Residents. Please see our "Notice to EU Data Subjects" section related to your rights under the General Data Protection Regulation ("GDPR"), and our Data Privacy Framework notice below.
Intuition Machines, Inc. ("IM") complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. IM has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF. IM has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy notice and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/.
IM adheres to the EU-U.S. DPF Principles with respect to personal data of individuals in the European Economic Area member states, the United Kingdom (and Gibraltar) and to the Swiss-U.S. DPF Principles with respect to the personal data of individuals in Switzerland ("Covered Individuals") processed by Intuition Machines, Inc. as part of providing our Services ("Personal Data").
IM provides cloud security services that may be included in other websites and apps, or used within the customer's server environment. In providing these services, IM seeks to minimize collection and retention of data, and maintains no long-term data about End Users of IM services, but may process the following Personal Data of Covered Individuals in the United States:
Communications metadata (e.g. information on originating IP address or other identifier, date and time of interaction);
Contact information for our customers and their employees with access to the Services, and similar registered user data; and
Service support ticketing information (contact detail for individuals initiating the support request and any other personal data shared as part of the support request).
Purposes for which data is used:
IM may use Personal Data for providing, managing, supporting, deploying, enhancing, or improving our services, as otherwise instructed by the IM customer or other data controller who transmitted, received, or stored the data, or in accordance with contractual requirements. IM may also use Personal Data for other purposes for which the customer or other data controller has obtained the relevant Covered Individual’s consent.
Inquiries and complaints:
If you are a Covered Individual and believe that IM maintains your Personal Data within the scope of our EU-U.S. DPF, the UK Extension to the EU-U.S. DPF, or Swiss-U.S. DPF certifications, you may submit any privacy or data use concerns concerning such data by emailing [email protected] or by mail to: Intuition Machines, Inc. 1065 SW 8th St #704, Miami FL 33130, USA Attention: Privacy
IM will respond within 45 days of receiving the communication. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://www.jamsadr.com/DPF-Dispute-Resolution
If neither IM nor our U.S.-based third party dispute resolution provider resolves your complaint, you may have the possibility to engage in binding arbitration as provided under the Data Privacy Framework Program (See Data Privacy Framework website at https://www.dataprivacyframework.gov/).
Third parties who may receive Personal Data:
IM may disclose Personal Data to its affiliates, as well as to a limited number of third-party business partners, service providers, vendors, suppliers and other contractors (collectively, "Service Providers") for the purpose of assisting us in providing, managing, deploying, enhancing, or improving our services. IM maintains contracts with these IM affiliates and Service Providers restricting their access, use and disclosure of Personal Data in compliance with our Data Privacy Framework obligations, and IM may be liable if such parties fail to meet those obligations and we are responsible for the event giving rise to the damage. We also may share or disclose Personal Data to the extent that the customer or other data controller has obtained the relevant Covered Individual's consent.
Your rights to access, to limit use, and to limit disclosure:
Covered Individuals have rights to access their stored Personal Data and to limit its use and disclosure. With our Data Privacy Framework certification, 8x8 has committed to respect those rights. If you are an Covered Individual and you wish to request access to or to limit use or disclosure of your Personal Data, please contact us by email to [email protected] or by mail to: Intuition Machines, Inc. 1065 SW 8th St #704, Miami FL 33130, USA Attention: Privacy
U.S. Federal Trade Commission enforcement:
IM's commitments under the Data Privacy Framework are subject to the investigatory and enforcement powers of the United States Federal Trade Commission or the applicable United States authorized statutory body.
IM may be required to disclose Personal Data in response to lawful requests by public authorities, or administrative or judicial process, including to meet national security or law enforcement requirements.
We collect information from individuals who interact with our Site and Services, including those who incorporate the Service into their website ("Users") and the end users who interact with the Service through the websites of our Users.
1. Information that can be used to identify or contact an individual ("Personal Information"), such as name and email address. We collect Personal Information from our Users when they give it directly to us (for example, by filling in a form when signing up for an account).
2. Information collected automatically as a result of a Visitors or Users use of the Site or the Services ("Analytics Information"), such as IP addresses, browser type, Internet service provider, platform type, device type, operating system, date and time stamp of access, and other similar information. Some Analytics Information is collected on our behalf by third parties we engage for that purpose, and some Analytics Information is collected through a variety of tracking technologies, including cookies (see "See Third Party Analytics and Tracking Technologies", below).
We use the information we collect for the following purposes:
To administer User accounts and provide the Service. We use Personal Information in order to associate specific accounts with Users and to provide them the Service, to respond to requests or inquiries, to provide support or technical assistance, and to facilitate payments.
To improve to Site and the Service. We use Analytics Information to improve our existing and develop new services and offerings and to customize existing and future product offerings to the wants and needs of our Users.
To derive market insights. We use Analytics Information to analyze the market and conduct business analyses related to the Site and our Services, and for other research purposes.
To secure our services and systems. We use Analytics Information to secure our systems by identifying potential threats and vulnerabilities, and to otherwise protect the information we collect.
For any legitimate business purpose, provided that the information is anonymized.
We share or disclose information in the following cases:
Upon direct request from a Visitor or User, or otherwise where specific consent was given.
With vendors we engage to provide essential aspects of the Site and the Service, such as data storage and hosting, and only for those purposes.
With vendors to help us collect and use Analytics Information.
As necessary to comply with applicable law, including governmental requests, law enforcement requests, and otherwise to protect the rights, privacy, safety, or property of you, us, or others.
With others for any legitimate business purpose, provided the information is anonymized.
We use Sentry to collect debugging data when a user experiences an error. For information on how Sentry collects and processes data, please click here. We have executed a Data Processing Agreement ("DPA") with Sentry.
We use Cloudflare to optimize our web traffic. For information on how Cloudflare collects and processes data, please click here.
We implement appropriate technical and organizational measures to protect the information we collect and store. Unfortunately, no security measures are 100% foolproof, and as such no network or system (including ours) can be guaranteed to be 100% secure against destruction, loss, alteration, unauthorized disclosure of, or access to information we collect and store. If you believe your information may not be secure for any reason, please contact us immediately at [email protected].
To the fullest extent permitted by law, the Site and the Service (and any other associated services, information, data, features, and other content or materials) are provided on an “as-is” and “as-available” basis. To the fullest extent permitted by law, IMI excludes all warranties, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Managing Your Information
You may access, correct, amend, or delete certain Personal Information you may have provided us through your User account (if you are a User). If you are unable to do so, or have any questions about Personal Information we have collected about you, or would like to entirely delete your account, please contact us at [email protected].
If you would prefer to block cookies or other tracking technologies, most browsers and mobile devices all you to change your settings so as to notify you when you receive cookies or other tracking technologies are being used, and to choose whether or not to accept/allow it. Most browsers also allow you to disable or delete existing cookies or to automatically reject future cookies. You may also use third party tools, including browser plug-ins, to control your cookie preferences.
Information from Children
Our Site and Service are not directed to children under the age of 13 and we do not knowingly collect Personal Information from children under the age of 13. If we learn that we have collected Personal Information of a child under the age 13, we will take reasonable steps to delete such information from our files as soon as is practicable. Please contact us at [email protected] if you believe we have any information from or about a child under the age of 13.
Notice to California Residents
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or "CCPA."
For more details about the personal information we collect from you, please see the "Information We Collect" section above. We collect this information for the business and commercial purposes described in the "How We Use Personal Information" section above. We share this information with the categories of third parties described in the "Sharing of Personal Information" section above. The Company does not "sell" (as this term is defined in the CCPA) the personal information we collect. Please refer to the "Third Party Analytics and Tracking Technologies" section above for more information regarding the types of third-party cookies, if any, that we use.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any "sales" that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at [email protected]. Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
Some of the information you provide us may constitute sensitive data as defined in the GDPR (also referred to as special categories of personal data), including identification of your race or ethnicity on government-issued identification documents.
Legal Bases for Processing
We only use your personal information as permitted by law. We are required to inform you of the legal bases of our processing of your personal information, which are described below. If you have questions about the legal bases under which we process your personal information, contact us at [email protected].
To communicate with you
To optimize our platform
For compliance, fraud prevention, and safety
To provide our service
These processing activities constitute our legitimate interests. We attempt to consider and balance any potential impacts on you (both positive and negative) and your rights before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by any adverse impact on you (unless we have your consent or are otherwise required or permitted to by law).
With your consent
Where our use of your personal information is based upon your consent, you have the right to withdraw it at any time in the manner indicated in the Service or by contacting us at [email protected].
Under the GDPR, you have certain rights regarding your personal information. You may ask us to take the following actions in relation to your personal information that we hold:
Stop sending you direct marketing communications which you have previously consented to receive. We may continue to send you Service-related and other non-marketing communications.
Provide you with information about our processing of your personal information and give you access to your personal information.
Update or correct inaccuracies in your personal information.
Delete your personal information.
Transfer a machine-readable copy of your personal information to you or a third party of your choice.
Restrict the processing of your personal information.
Object to our reliance on our legitimate interests as the basis of our processing of your personal information that impacts your rights.
You can submit these requests by email to [email protected]. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions. If you would like to submit a complaint about our use of your personal information or response to your requests regarding your personal information, you may contact us at [email protected] or submit a complaint to the data protection regulator in your jurisdiction. You can find your data protection regulator at this location.